Our Privacy Policy is written in plain English.
TLDR Version (short version)
Our website uses Cookies in order to remember things like which pages visited and what’s in your shopping basket. Without cookies, most website wouldn’t work properly – but if you don’t want cookies used you can turn them off inside your own web browser, or ‘clear your cookies’ (empty your browsers cache) after visiting our site.
Our website also uses Web Analytics (like Google Analytics) to keep track of how many visitors we’re receiving and other general website statistics. This is a standard practice used by most websites and none of your personal information (like name, email address or physical address) is able to be viewed or captured/stored.
We collect information from you when you sign up for something (by specifically providing us with your email address), or if you create an account or place an order. Any information you provide is stored securely in our database, and any passwords are encrypted. WE DO NOT store your payment details in our database or on our server.
If you’re on our mailing list you can unsubscribe at anytime (click the unsubscribe link at the bottom of any email you receive from us). You can view the information we have stored about you at anytime you by logging into your account and reviewing your details. You can also ask us to delete your account (remove your data from our database) at anytime if you so wish (just email us and ask).
Your information is safe with us. We will not sell/share your information with any third party (other than law enforcement agencies if compelled to do so).
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, or credit card information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails
The email address you provide when creating an account or for order processing, may be used by us to send you information and updates pertaining to your order, in addition to receiving occasional news, updates or offers we may have at the time. You can choose to unsubscribe at anytime if you wish to no longer hear from us.
Your right to be forgotten
When you create an account, place an order or subscribe to our mailing list, you have the right to be forgotten (unsubscribe) at anytime. This process is automated and very simple. If you no longer wish to receive any emails from us, just click the ‘unsubscribe’ link at the bottom of any email you have received from us. You will be unsubscribed instantly.
If you have created an account on our website and you would like it permanently removed, simply ask us to delete your account (use the contact us page or send us an email) stating you would like your account deleted and provide us with the email address you used to signup – we will then email that address and request confirmation to delete the account. Once received, your account will be deleted within 48 hours.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain pieces of information.
We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you disagree with websites using cookies, you can leave this website and clear your browsers cache and internet history. This should remove all cookies from your browser.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Data protection / Data breaches
Any information you give us is stored securely in our database on our server. We NEVER store your payment details, and user passwords are always stored encrypted. If a data breach was to occur on our server, you will be notified by email within 72 hours and you can rest assured no payment details were taken and all passwords were encrypted.
E&OE.